Your CargoWise system is only as good as the data you put in.
Too often, companies invest heavily in implementation and training, only to let sloppy or inconsistent data erode the value of the system. Bad data doesn’t just stay buried—it ripples through your entire business.
Where It Shows Up (and Why It Matters)
Inconsistent charge codes How does this happen? Loose controls over who can create codes, no review of what already exists, and no approval process. I’ve seen it firsthand — one client had multiple THC charge codes. Why? Because too many people could create them without oversight.
Why is this an issue? Inconsistent codes break your analytics. Procurement managers can’t run clean freight cost reports, and clients reviewing invoices may see the same fee show up under different names. On their side, that inconsistency can flag invoices for extra scrutiny — slowing payments and creating mistrust.
Misaligned customer records How does this happen? Lack of governance around account creation, no checks for duplicates, and siloed teams entering information their own way. Before you know it, you’ve got three records for the same customer.
Why is this an issue? It’s a sales nightmare. Leaders can’t trust customer reporting, revenue forecasting becomes shaky, and in a world where data is king, poor data robs you of the speed and confidence you need to compete in razor-thin markets.
The finance impact Multiple customer profiles don’t just confuse sales — they wreak havoc on cash application. When invoices are spread across different profiles, your AR aging reports are wrong. Your customer doesn’t care how many times they show up in your system, but they absolutely care that their AR aging is accurate.
And nothing is worse for your collections team than calling a customer to check payment status and hearing: “That invoice has been paid.” You dig in and find the cash sitting on account because your system couldn’t match it to the right invoice — hidden under a different customer record. The result? Frustration, wasted time, and a hit to customer trust.
The Bigger Picture
CargoWise is built to connect operations, finance, and compliance. But when your foundation—your data—is unstable, the system magnifies problems instead of solving them.
This isn’t just an IT problem. It’s a leadership challenge. Strong leaders know that good data = good decisions, and they set the tone by building controls and accountability around data governance.
👉 I’d love to hear from you: What’s the #1 data headache you’ve seen in CargoWise (or any system)?
Your insight might spark the next conversation in this series.
ALL2S CONSULTING LLC 