CargoSphere is often positioned as a contract management tool or a centralized rate repository. And in many organizations, that’s exactly how it’s used. Contracts are loaded. Rates become searchable. Pricing feels more organized. On the surface, things improve. Where I see challenges emerge is what happens after the contracts are in the system. Digitizing aContinue reading “CargoSphere Doesn’t Replace Contract Understanding — It Exposes the Gaps”
Tag Archives: business
If Your Data Is Debated in Meetings, You Have a Governance Problem
When leaders say they have a “data problem,” what they usually mean is this: The numbers don’t agree.The reports don’t match.And no one trusts which version is right. That is not a reporting issue.It’s a data governance failure. Here’s the pattern I see repeatedly. Operations, Sales, and Finance are all looking at the same activityContinue reading “If Your Data Is Debated in Meetings, You Have a Governance Problem”
Customer Exceptions Are Not Customer Service — They’re a Control Failure
Last week I wrote about how most systems don’t fail — leadership stops protecting them. Customer exceptions are one of the clearest ways that erosion shows up. In supply chain, customer service has long been positioned as a key differentiator — alongside technology. The belief runs deep: anyone can move your freight, but we doContinue reading “Customer Exceptions Are Not Customer Service — They’re a Control Failure”
Finance Doesn’t Create Clarity — It Reveals Whether It Already Exists
When leaders say, “We need better data,” what they often mean is, “The numbers aren’t giving us the answers we want.” So Finance gets asked to fix it: But here’s the uncomfortable truth: Finance doesn’t create clarity.It exposes whether clarity already exists. Let me give a very real example. Do you know how many conversationsContinue reading “Finance Doesn’t Create Clarity — It Reveals Whether It Already Exists”
Most Systems Don’t Fail — Leadership Just Stops Protecting Them
Every time a system “fails,” the conversation usually goes something like this: “It’s too rigid.”“It doesn’t really fit how we work.”“We’ll just do this one thing outside the system.” And slowly — almost invisibly — the system becomes the problem. It often starts with good intentions. We have Customer X and Customer Y who “don’tContinue reading “Most Systems Don’t Fail — Leadership Just Stops Protecting Them”
The Middle Manager Dilemma: Expected to Deliver Change With No Real Power
And Why Most Companies Set Them Up to Fail Let’s talk about one of the biggest leadership blind spots in business today: Middle managers are expected to be the engines of change… without being given the authority, information, or organizational support to actually make change happen. It’s the corporate equivalent of saying: “Drive the car.ButContinue reading “The Middle Manager Dilemma: Expected to Deliver Change With No Real Power”
Why a CargoWise Implementation Can Fail by Year Two
And How to Stop “Company-izing” Your Systems to Death Let’s start with an uncomfortable truth: Most companies don’t fail at implementing CargoWise because the system is complicated.They fail because they try to bend CargoWise around the way they’ve always done things. And that mindset is exactly what causes the implementation to collapse — quietly, slowly,Continue reading “Why a CargoWise Implementation Can Fail by Year Two”
Stop the Silent Errors: The Hidden Costs Quietly Bleeding Your Business
We expect major problems to announce themselves — a missed sailing, a rejected invoice, an angry customer, a failed audit.But the most expensive operational issues aren’t loud. They’re silent. Silent errors are the tiny, unnoticed mistakes that slip into your system and compound downstream: Individually, they seem harmless.But multiplied across thousands of shipments, they become:Continue reading “Stop the Silent Errors: The Hidden Costs Quietly Bleeding Your Business”
Leadership Thursday: Leading Through the Grey
We romanticize leadership decisions far too much. People imagine a leader standing confidently at a crossroads, pointing toward the “right” path with absolute clarity.But in real operations, finance, logistics, and frankly… life? ⭐ **There is rarely a “right” answer. There is only “grey.”** Grey decisions.Grey outcomes.Grey data.Grey trade-offs. And this is where true leadership happensContinue reading “Leadership Thursday: Leading Through the Grey”
System Fix Tuesday: The Silent Killer of Data Quality — Employee Turnover
In logistics and finance, we spend enormous energy talking about data: Bad fields.Missing milestones.Duplicate customers.Incorrect billing.Phantom revenue.Workflows “mysteriously breaking overnight.” But there’s one cause of data degradation that almost no one talks about openly: ⭐ Your biggest data problem isn’t CargoWise… it’s employee turnover. Here’s the uncomfortable reality: Every time someone leaves your organization, theyContinue reading “System Fix Tuesday: The Silent Killer of Data Quality — Employee Turnover”
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