Every time a system “fails,” the conversation usually goes something like this: “It’s too rigid.”“It doesn’t really fit how we work.”“We’ll just do this one thing outside the system.” And slowly — almost invisibly — the system becomes the problem. It often starts with good intentions. We have Customer X and Customer Y who “don’tContinue reading “Most Systems Don’t Fail — Leadership Just Stops Protecting Them”
Tag Archives: management
Systems + Money
The Most Expensive Work in Your Organization Is the Cost You Can’t Monetize This is a pervasive issue in organizations — and one of the hardest to confront. Because you can’t easily monetize it.You can’t point to a clean line on your P&L. But it’s there. It lives in the “temporary” way of doing things.Continue reading “Systems + Money”
The Middle Manager Dilemma: Expected to Deliver Change With No Real Power
And Why Most Companies Set Them Up to Fail Let’s talk about one of the biggest leadership blind spots in business today: Middle managers are expected to be the engines of change… without being given the authority, information, or organizational support to actually make change happen. It’s the corporate equivalent of saying: “Drive the car.ButContinue reading “The Middle Manager Dilemma: Expected to Deliver Change With No Real Power”
🔑 Middle Managers: The Hidden Key to Change
Executives may set strategy, but without full buy-in from middle managers, your project will fail. You can have the best vision. The best technology. The best process. You can even implement it successfully. But if middle managers aren’t fully on board, it won’t stick. I’ve seen this time and time again. Why Middle Managers MakeContinue reading “🔑 Middle Managers: The Hidden Key to Change”
📘 Wisdom Wednesday: The best systems are the ones people actually use
You can build the perfect process—but if your team isn’t trained, aligned, or bought in?It’s just pretty paperwork. 🔧 Great operations = strong processes + human-centered leadership. A commonly used framework in business change management is PPT: People, Process, Technology. But I posit this:👉 ALL of it fails when we lack a balanced focus onContinue reading “📘 Wisdom Wednesday: The best systems are the ones people actually use”
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